Delivery options available at 3Trinity
At 3Trinity, we understand that delivery is one of the most important stages of the order fulfillment process. It is the moment your order physically reaches your hands, and the quality of that experience impacts your entire shopping journey. That’s why we offer a wide range of delivery options, so you can choose the one that’s most convenient for you—such as express courier service, self-pickup from a parcel locker, or a more budget-friendly standard option.
Our shipping methods include both domestic services and international delivery. Every shipment is tracked and hand-packed with attention to the safety of the products. We only cooperate with trusted courier companies that guarantee high delivery quality and timeliness. Below, you'll find all available shipping options along with their characteristics, estimated delivery time, cost, and availability.
Courier delivery options
- DPD Courier – One of the most popular delivery methods. Packages are delivered within 1–2 business days directly to your hands. Customers receive a tracking number to monitor their package online. Additionally, SMS notifications inform the recipient of the expected delivery time. In case of absence, the courier will attempt a second delivery or leave the package at a nearby pickup point.
- InPost Courier – A modern logistics service that allows flexible delivery management. After the package is shipped, the customer can redirect it to a pickup point or select a specific delivery time (available in select areas). The system operates automatically and ensures a high success rate for first-attempt deliveries. A great choice for those who value control and transparency.
- GLS Courier – Offers fast and secure delivery at a scheduled time. Shipments are processed in modern distribution centers and delivered by couriers equipped with GPS terminals. If undelivered, the recipient can select a new delivery date, making this method especially convenient for busy individuals.
Parcel lockers and pickup points
- InPost Parcel Locker – A classic choice for contactless collection. Available 24/7 across hundreds of locations nationwide, allowing you to pick up your package whenever it suits you – even at midnight. Email and SMS notifications are sent immediately after the parcel is placed in the locker. The package remains available for 48 hours before being returned to the sender.
- ORLEN Paczka – A network-based solution using gas stations, kiosks, and partner stores. You can pick up your order while shopping, refueling, or during a walk. Delivery time is typically 2 business days, and the price is among the lowest of all available options.
- DHL POP – Designed for users who cannot wait at home for delivery. Packages are collected from partner locations (e.g., Żabka stores, RUCH kiosks), and the customer has 3 days to pick them up. Ideal for people on the go who value independence.
Express and special delivery options
- Same-day delivery – A premium service available in selected cities. Orders placed before 11:00 AM are delivered on the same day. Ideal for urgent needs or last-minute gifts. Managed by a dedicated network of city couriers.
- Weekend delivery – Enables delivery on Saturdays or Sundays. Perfect if you can’t receive your order during the week. This service requires prior confirmation of availability in your region—contact our support team before choosing this option.
- Workplace delivery – A practical option allowing delivery to your office or place of work. Couriers deliver between 8:00 AM and 4:00 PM, adjusted to corporate schedules and availability.
Shipping rates and availability
| Delivery method | Delivery time | Cost | Availability |
|---|---|---|---|
| Delivery methodDPD Courier | Delivery time1–2 business days | Cost15.99 PLN | AvailabilityNationwide |
| Delivery methodInPost Parcel Locker | Delivery time1–3 business days | Cost11.99 PLN | AvailabilityNationwide |
| Delivery methodSame-day delivery | Delivery timeSame day | Cost29.99 PLN | AvailabilitySelected cities |
Average order processing time
Most orders placed before 1:00 PM are processed and shipped the same business day. Orders placed later are shipped on the next business day. For personalized products or pre-order items, processing time may extend to 3–5 business days. Customers receive automatic updates in their account panel and an email with a tracking link.
Final notes and tips
- Check your address carefully: Make sure your address includes all required information, including postal code and apartment number. Errors may cause delays or returns.
- Keep your phone close: Couriers often call before delivery. Missing the call may result in rescheduling delivery for the next business day.
- Pick up on time: Parcel locker packages remain available for only 48 hours. After that, they are returned to the sender, and reshipping is chargeable.
“Delivery is more than just logistics” – this is our motto at 3Trinity. Every package represents the trust placed in us by a customer. That's why we constantly optimize our processes, monitor delivery times, and listen to buyer feedback. Our goal is to make the moment of receiving your package just as enjoyable as the shopping experience itself. We act fast, responsibly, and with passion.
What happens after your package is shipped
The delivery process doesn’t end when you click “Order”. In fact, it’s only the beginning of the final, yet crucial, stage. Every package leaving our warehouse is handed over to a logistics partner, but we continue to take full responsibility for it. We track shipment statuses, receive real-time notifications, and respond immediately if anything goes wrong. We never leave a customer alone with an undelivered package. That has been our principle at 3Trinity since day one.
Shipping is not just a formality. It’s the physical execution of the trust you place in us as a customer. A package is often a gift, a solution to a specific problem, or something you’ve been waiting a long time to receive. That’s why we pay great attention to ensuring your post-shipping experience is seamless. We communicate transparently, act quickly, and solve issues before they become frustrations.
Responding to unusual delivery situations
While the vast majority of orders are delivered without issue, some exceptions do occur. Delivery problems, damaged parcels, missed pickup windows, or incorrect address information are all real-world situations. In these moments, speed and clear communication are critical. We don’t rely on automation—each case is handled personally by our customer support team.
Examples of issues and our resolutions
| Ticket number | Issue description | Our response | Resolution time |
|---|---|---|---|
| Ticket numberRMA-3021 | Issue descriptionPackage marked as delivered, but the customer didn’t receive it personally. Courier system showed collection by a third party. | Our responseWe verified the delivery location, contacted the courier, and confirmed the package was received by a neighbor. Customer was informed and the case closed. | Resolution time3 hours |
| Ticket numberRMA-3056 | Issue descriptionParcel arrived with damaged packaging. Inside was a broken perfume bottle. Customer provided photographic evidence. | Our responseAfter receiving documentation, we shipped a replacement the same day and offered a 15% discount on the next order. | Resolution time5 hours |
| Ticket numberRMA-3082 | Issue descriptionUncollected package at parcel locker. It was automatically returned to sender, and the customer never received an SMS notification. | Our responseWe contacted the customer and offered either a refund or reshipment. The customer chose a refund, which we processed within one business day. | Resolution time24 hours |
| Ticket numberRMA-3110 | Issue descriptionCustomer forgot to provide apartment number. Courier couldn’t complete the delivery and held the package at the local depot. | Our responseWe updated the address in the courier system and the package was delivered the next day. The customer received a status update via SMS. | Resolution time8 hours |
Post-shipping customer support
We don’t use bots or automated replies. Every support request is handled by a real person who investigates the case, contacts the courier, checks documentation, and keeps the customer informed. Our average first response time is one hour, and over 80% of cases are resolved to full satisfaction within the same day.
Customers typically reach out via email, contact form, or phone. Regardless of the method, each case is documented, tracked, and reviewed. This process helps us improve and prevent future issues.
Contact methods
- Email: kontakt@3trinity.pl – Responses usually within 2 business hours.
- Phone: +48 123 456 789 – Available Monday to Friday, 8:00 AM to 4:00 PM.
- Contact form: Available on the website under Support – Open 24/7. Submissions are processed from the next business morning.
Why it matters to contact us when issues arise
At 3Trinity, we believe that trust is built in difficult moments. When everything runs smoothly, that's expected. But when something goes wrong, we have a chance to prove how much we care. Delivery is not the end of our relationship with you – it’s the peak moment of your experience. And if anything goes wrong, we act fast and fairly to make it right.